Note: This issue is commonly found on the first generation of Google Nest Hub (formerly known as Google Home Hub).
In January 2021, I became one of the victims of Google’s poor quality control — weird vertical lines appear across my Nest Hub’s screen + screen burn-in.
To make things worse, I am currently living in Thailand, and the only way to fix this is to ship it back to the United States. Since Google is not selling Google Nest Hub officially in Thailand, I will need to handle the shipping myself.
Unfortunately, the shipping fee is more expensive than the price of the Google Nest Hub, so it doesn’t make any sense for me to ship it back to the United States to repair it.
After a quick search on Twitter and Google Support, I found out this is actually a very common issue (I have no idea why there are no news report about this). And here are the users that have the same issue:
Google has the best engineers, but I don’t understand why Google cannot improve its hardware’s quality control. The software they built is top-notch, but the hardware quality is very disappointing.
Dear Google, please, please improve your hardware quality control. And for everyone else, please do not buy the (first generation) of Google Nest Hub.